WhatsApp integration

The integration connects the company’s WhatsApp number to its system through Meta’s official API. Every message received or sent is saved in the person’s record with its delivery and read status, and the team handles conversations from the system.

Messages the company sends on its own initiative use templates approved by Meta, and a bulk send shows beforehand how many people will receive it and retries what fails. Each person’s consent is recorded, and anyone who opts out stops receiving messages. A reply can open a task, update a record or bring in an agent, and people who do not reply on WhatsApp can receive the message by e-mail or SMS.

It fits a company that serves or notifies clients over WhatsApp and cannot tell today who was notified, who replied and what was said.